How Delphi Glass Handles Your Address and Where Risk Remains

calendar Sep 20, 2026 / · 7 min read · identity theft catalog privacy delphi glass mailing list opt-out direct mail consumer privacy direct marketing elder fraud  ·
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What Delphi Glass Does With Your Address, in Its Own Words

When you order stained-glass or fusing supplies from Delphi Glass, you hand over exactly what a catalog mailing needs. The company's privacy policy lists the information it collects: your name, shipping address, billing address, telephone numbers, email address and payment details. It then makes a promise that is stronger than many retailers make: "Delphi Glass is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties." A second line repeats it, saying Delphi does not share any personal or payment information with other third parties, apart from passing card details to its merchant bank to approve a payment.

So the usual worry behind a catalog, that one purchase puts your address on lists sold to dozens of other mailers, is one Delphi's own policy says doesn't apply to information collected on its website. The policy uses your details to process orders and send order confirmations and tracking numbers, and, if you choose to receive the newsletter or special promotions, to deliver those.

That doesn't make the catalog risk-free. The policy is written about information collected on the site, so it's worth asking Delphi how it handles orders taken by phone or mail. The printed catalog itself carries your name and address out of the house. And the identity-theft risks this site covers rarely hinge on one company. They build up across every file your address sits in. The stakes for older adults are documented: in 2023, victims aged 60 and older reported $3.4 billion in losses to the FBI's Internet Crime Complaint Center, across 101,068 complaints, with an average loss of $33,915, up roughly 11% on 2022 (FBI IC3 2023 Elder Fraud Report). Nothing here ties any of those losses to Delphi Glass. The figure is the reason to keep your address in as few places as possible. For how catalog mailing lists connect to identity theft more broadly, see Catalog Mail and Identity Theft Risk.

How Delphi Glass uses your address — and who else gets it

By its own account, Delphi is the only one. The policy says information collected on the site is used for order processing, order updates and, where you've signed up, the newsletter and promotions. Delphi Glass is based at 3380 East Jolly Road in Lansing, Michigan, and the footer of its website carries a "Request Catalog" link, so a catalog request is one more way your name and address reach its file.

Where risk remains is outside Delphi's promise:

  • The mailer. A catalog with a printed label shows your full name and street address to anyone who handles it, in the mailbox, on the counter or in the recycling. Treat any order or customer number printed on it the same way.
  • The credibility it lends a stranger. A caller who says "I'm calling about your Delphi Glass order" sounds more believable than a cold call. That's a social-engineering risk, and it doesn't depend on Delphi sharing anything. A hobby is easy to guess from a catalog in the recycling.
  • Other lists. Delphi's promise covers Delphi. Your address can sit on many other files, which is what the registry opt-outs below are for.

What to do: opt out + protect yourself

  1. Stop Delphi Glass's own promotions. The privacy policy says customers who no longer want its "newsletter or promotional materials" can sign in, open the Customer Service section and click the name of the newsletter to mark it "Unsubscribed," or use Delphi's mail clerk page. Promotional emails also carry an unsubscribe link. For other forms of marketing, including a printed catalog that keeps arriving, the policy says to email support@delphiglass.com. It also gives (800) 248-2048 for changes and updates. Give your name and address exactly as they appear on the label.

  2. Cut the rest of the catalog mail. The Federal Trade Commission's junk-mail guidance describes DMAchoice, run by the Association of National Advertisers, where you choose which catalogs and other mail you want. It stops most, but not all, promotional mail. The online fee is $6, the mail-in fee is $7, and a registration lasts 10 years. To go further than catalogs, OptOut.ws walks through every kind of junk mail.

  3. Opt out of prescreened credit and insurance offers. These travel on a separate system. The FTC says you can opt out for five years or permanently at OptOutPrescreen or by calling 1-888-5-OPT-OUT (1-888-567-8688). The permanent option is complete only once you sign and return the form you're sent. Start the request yourself; never through someone who contacts you offering to file it.

  4. Shred before you recycle. Anything with your full name and address next to an order, account or customer number should be shredded. Shredding protects the paper in your hand. It does nothing about files that already exist.

  5. Consider a credit freeze. The FTC's guide to credit freezes and fraud alerts says that while a freeze is in place, nobody can open a new credit account in your name, including you, until you lift it. It's free, it lasts until you lift it, and you place it with all three bureaus: Equifax, Experian and TransUnion. An identity-protection service is a separate, paid layer; compare what it covers before you buy one. Neither stops mail.

Signs your information has been shared

Delphi says it doesn't share customer information, so a rise in crafting or hobby mail from companies you've never dealt with isn't evidence that Delphi passed your details on. It means your address is circulating somewhere, and the registry steps above are the response. More prescreened credit offers point to the credit-bureau channel in step 3, not to any catalog.

The sign that matters most is a contact that uses a real detail to ask for something sensitive: a caller or letter that mentions a Delphi order and then asks for a card number, a Social Security number or a login. An accurate detail proves only that the sender has a record. Hang up and call Delphi on (800) 248-2048, the number in its own privacy policy, rather than any number the caller gives you.

Frequently asked questions

Does Delphi Glass sell or rent my address? Its privacy policy says no: "We will not sell, share, or rent this information to any outside parties." The policy is written about information collected on its website; if you order by phone or mail, ask Delphi whether the same applies.

How do I stop the Delphi Glass catalog? Use the unsubscribe options in the privacy policy (the Customer Service section, the mail clerk page or an email's unsubscribe link). For a printed catalog that keeps coming, email support@delphiglass.com or call (800) 248-2048 with your name and address as printed on the label.

Will DMAchoice stop Delphi's catalog? DMAchoice covers many mailers, and the FTC says it stops most, but not all, promotional mail. Make the direct request to Delphi as well.

Is a stained-glass catalog really an identity-theft risk? On its own, a small one: a name and address on paper, from a company that says it doesn't share its customer file. The concern is cumulative. The more places hold your details, the more a stranger has to work with, which is why the registry opt-outs and a credit freeze matter more than any single catalog.

Does shredding the catalog protect me? It stops someone reading the label from your recycling. It doesn't remove your address from any list, and it doesn't stop the next catalog.

References

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